Privacy Policy

Privacy Policy

At Challenge Physio we’re committed to protecting our clients’ personal information. To help with that, we’ve outlined our privacy policy below so that you know exactly what information we take down, how we store it, how we use it and what your rights are to access it.

How we use your data

When you visit Challenge Physio we keep information on your condition and treatment plans. We’re allowed to hold on to this thanks to the ‘legitimate interest’ clause of the General Data Protection Regulations. That means we can keep it to give you the best treatment possible.

We are 100% committed to protecting this information and the only people we would ever share it with are other registered healthcare professionals.

With your consent, we also take personal details like your name, address, date of birth, email and phone number. We use this information for several our services including…

Appointment confirmation

Changes to scheduled appointments

Billing information for invoices

A follow-up email after your treatment has finished to check that you’re doing ok and continuing to improve

News and updates from the clinic

How we store your data

We take the safety of your information very seriously and so have taken appropriate physical and electronic procedures to safeguard and secure the details we collect from you. We store your information on a third-party server based outside of the European Economic area.

The information you give us is confidential and we won’t share it with any other party unless it is in aid of your treatment or if we are legally required to do so.

Controlling your data

Your information belongs to you, so it’s only fair that you get the final say on how it’s used. We will only hold on to your personal details if you explicitly consent to it and you can ask us to show you this information, change it and how we use it or even delete it any time you want.

If you would like to talk to us about how we use your data or if you would like us to change your information, please get in touch.